Setting Up Your New Account in the ProviderTrust Application
When your system administrator creates your user account, you will receive an email inviting you to set your password and complete account setup.
Click the "Claim your account" link in the email to continue! This link is valid for 24 hours. If it expires before you claim your account, contact your organization's System Admin to have it resent.
ExclusionCheck Upgrade
Exciting news! Your access to exclusioncheck.com is moving to the ProviderTrust Application, our flagship eligibility solution. This change adopts the industry's highest security standards, ensuring you experience the best ProviderTrust has to offer.
Instant Search
Real-time, single-record lookups you already know, now inside the ProviderTrust Application. Search logic mirrors the ExclusionCheck contracted services your organization uses today.
Join a Live Training Session
Bring your questions. We'll cover everything you need to hit the ground running. Session options:
Batch/Bulk Search
Search a full roster at once instead of one record at a time. Upload your list and get results across every provider in a single pass, right inside Instant Search.
Passport Upgrade
Exciting news! Your Passport service is moving to the ProviderTrust Application, our flagship eligibility and monitoring solution. This change adopts the industry's highest security standards, ensuring you experience the best ProviderTrust has to offer.
What to Expect on Day One
- Full Population: every subject, active and termed, is already in the ProviderTrust Application.
- Complete History: all monitoring history and compliance-critical workflows carry over as is.
- All Your Alerts: open and resolved alerts are already there; you are not starting from scratch.
- Same Setup: your contracted services, verification frequency, and system users are unchanged, and no action is required from your internal IT or Data team.
For Organizations Using Single Sign-On (SSO)
If your organization uses Single Sign-On (SSO) to access ProviderTrust, your upgrade is straightforward.
- We’ll provide your organization with a new PT App login URL.
- We’ll send your IT team the new PT App SSO metadata.
- Your IT team updates your Identity Provider (IdP) with the new metadata.
- We’ll schedule a brief User Acceptance Testing (UAT) session to verify SSO access.
Your existing Auth0 connection and authorized email domains will carry over automatically—no additional setup is required.
Email Allowlist: To ensure you receive important updates, please add @providertrust.com to your organization’s email allowlist. See our Learning ProviderTrust: Emails to Allowlist support article for the complete list of email addresses used by ProviderTrust.
Join a Live Training Session
This training session introduces you to the ProviderTrust Application. We'll walk through the core tools and features you'll use every day, so you can get started with confidence. Bring your questions, and we'll cover everything you need to hit the ground running.
Passport Upgrade Resources:
Using ExclusionCheck and Passport
This page is your central resource for organizations using both ExclusionCheck and Passport. Here you’ll find migration information, training materials, and resources to support your transition to PT App. Your ProviderTrust team will work with you to confirm your migration approach and timeline.
ProviderTrust Application Support Center
For more information:
Contact support@providertrust.com.
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